At Guerla Home Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund and return guidelines below.
1. Returns
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You may request a return within [X days – e.g., 7 or 14 days] of receiving your order.
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To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
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Certain items such as perishable goods, personal care products, and customized orders are non-returnable.
2. Refunds
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Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
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Approved refunds will be processed to your original method of payment within [X business days].
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Shipping costs are non-refundable unless the return is due to a defect or error on our part.
3. Exchanges
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We only replace items if they are defective, damaged, or incorrect.
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If you need an exchange, please contact our support team before sending the item back.
4. Order Cancellations
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Orders can be cancelled within 24 hours of placement, provided they have not yet been processed or shipped.
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Once the order is shipped, cancellation is no longer possible, but you may still request a return under our policy.
5. Shipping for Returns
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Customers are responsible for paying return shipping costs unless the item received was defective, damaged, or incorrect.
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We recommend using a trackable shipping service to ensure your return is received.